A preorder is an order placed for an item that is not yet available for immediate dispatch and is offered ahead of the official release date.

Dispatch occurs only after the official release and once stock has been received. Any release or dispatch window shown on product pages is an estimate and may change due to distributor or manufacturer updates.

Yes. You may request cancellation and a full refund at any time before dispatch.

Release dates are provided based on current supplier information and may change. If significant changes occur that affect your order, we will notify you using the email provided at checkout.

We currently ship to the United Kingdom. Any exceptions, where applicable, will be shown on the product page or at checkout.

No. Delivery estimates shown at checkout apply after dispatch only and do not include preorder waiting periods.

If an order contains items with different availability, dispatch may occur together once all items are available or in separate shipments, where applicable.

Tracking details are sent by email after dispatch, once the parcel has been handed to the carrier. No tracking information is available before dispatch.

If your order has been dispatched and appears delayed beyond a reasonable timeframe, please contact us with your order number so we can assist where appropriate.

We offer a 30-day return window from the date you receive your item.

Please contact us by email with your order number and reason for the return request before sending any item back.

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow up to 10 business days for processing after approval.

Returns are accepted only if the item remains sealed, unopened and unused. Opened, unsealed or tampered items are not eligible for return unless faulty or not as described. This does not affect your statutory rights.